Barista - Madinah

Job Purpose

The Barista prepares high-quality coffee beverages, operates coffee equipment, and delivers strong guest service within a café environment. The role involves following set standards for drink preparation, maintaining cleanliness and order in the service area, and engaging positively with guests. The Barista also supports compliance with food service requirements and contributes to product quality and development.

Functional Accountabilities

1. Coffee Preparation and Service

• Prepare and serve a range of coffee beverages—espresso-based drinks and specialty items—using professional equipment.

• Follow standard recipes and presentation requirements to ensure consistent quality.

• Keep the workstation clean, sanitized, and well-organized, ensuring equipment is functioning properly.

2. Guest Service and Engagement

• Create a welcoming environment by greeting guests and assisting with menu choices.

• Handle guest questions and complaints promptly, using effective communication and pacification techniques.

• Recommend and upsell products based on guest preferences to support sales and satisfaction.

3. Operational Support and Compliance

• Comply with HACCP Intermediate requirements and all Front-of-House SOPs.

• Assist with stock checks, replenishment, and product quality reviews.

• Support the Café Supervisor in rolling out new products and participating in development initiatives.

4. Guest Experience

• Deliver a high level of service to ensure a positive, memorable café experience.

• Engage guests to gather feedback and identify areas for improvement.

• Address concerns and provide solutions to maintain service quality standards.

• Adhere to required Service Level Standards (SLS).

Communications & Working Relationships

Internal

• Café Supervisor

• Food & Beverage Team

• Inventory and Supply Chain Team

External

• Guests

• Suppliers and Vendors

Knowledge & Experience

Minimum Qualifications

• High school diploma or equivalent.

Professional Certifications

• HACCP Intermediate certification (required).

• Certification in Food Service Standards or related fields (preferred).

Experience

• At least 1 year as a barista or in a similar café role.

• Mixology experience is an advantage.

• Familiarity with food service standards and guest service SOPs.

• Strong guest engagement and communication abilities.

• Able to multitask in fast-paced environments; English required, Arabic preferred.

Physical Requirements

• Ability to stand for long periods.

• No visual or auditory limitations that would affect job performance.